Galtec BitDefender Managed Service
The Galtec Security Manager Managed Service offers comprehensive endpoint security management for the entire device estate. With our expert team at the helm, we guarantee the deployment and continuous monitoring of the award-winning BitDefender solution via the NCentral monitoring platform, ensuring they have the latest version and updates for robust protection against potential threats.
Signature-based scans: Scan systems using the most up-to-date virus definitions to help defend against the latest malware threats.
Rule-based and behavioural scans: Supplement traditional signature-based scans with an antivirus that detects programs and files that perform actions similar to viruses. This helps to protect you against emerging, undiscovered malware.
Proactive notifications: Receive updates and notifications in near real-time, as well as in-depth reports across your endpoints. If a malware infection occurs, these notifications help to remedy the situation as fast as possible.
Firewall: Protect against incoming threats with fully configurable, two-way firewalls.
Web content filtering: Keep users safe from malicious sites by filtering based on content categories.
Application control: Block software programs across the network to help improve productivity and prevent users from installing unsecure applications.
Key Service Provisions:
Coverage: Galtec will ship all newly built devices with the security product deployed. In scenarios where an on premise server is available, frequent scans will be carried out for new devices and where detected the security product will be automatically deployed. In scenarios where no on premise services are available, Customer is required to alert Galtec to any new devices added to the network so the security product can be installed by the Service Desk.
Scheduled Device Updates: To ensure optimal protection, Customer is required to power on devices at least once per week for up to 2 hours. During this time, necessary updates will be run into the devices, enhancing their security posture. Updated signatures will be applied frequently through each day of the week.
Device Notification and Monitoring: Customer must promptly notify Galtec whenever new devices are added to the estate. This enables Galtec to efficiently add the security product and extend protection to the newly added devices. Our monitoring system continuously tracks the status and health of the security product on all devices. Where an issue is identified, a Service Desk ticket is automatically raised for an engineer to resolve, ensuring adherence to security policies and standards.
Comprehensive Incident Response Plans: Galtec's incident response plans are fully inclusive of the Galtec service. In the event of attacks, the service aims to identify and neutralise threats wherever possible and rebuild the affected environment to restore normal operations once the threat is neutralised.
Forensic Investigation Exclusions: While Galtec's incident response plans are robust, it's important to note that detailed forensic investigation is not included within the agreement. In cases where Galtec is unable to ascertain the inception point of an attack, further auditing may be required. For this purpose, a third-party specialist may be engaged. Galtec cannot guarantee the identification of the inception point in all cases.