Support

Need IT Support from Galtec’s GTS Division? You’re in the right place. Use the tools below to connect with a Galtec engineer and get your issues fixed right now, in real time.

Why Use our Remote Software?

  • Our remote connection tools include full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards.
  • Peace of mind: every support session you generate must be authorised by you. It is not possible for us to invisibly control a computer. For data protection reasons, the user operating the remote computer can detect when someone is accessing the machine, monitor all activity and terminate the session at any time.
  • Connection reports are available on a scheduled basis, or any time upon request, so you’re always equipped with auditable records of any Galtec engineer access.
  • Our remote connection tools are the fastest on the market, with the capabilities for Live Chat, Silent File Transfers, Command Prompt and Bash Script Access – all completely controlled by your Galtec engineer.
  • Our engineers can seamlessly transfer your connection session between the team, or connect multiple engineers. Get access to the engineers you need, no matter the complexity of your issue.

Download the Galtec Remote Connection Tool, powered by SolarWinds.

Any engineer from Galtec Technical Services can generate a support code on demand. Simply enter your 6 digit PIN code to the right, run the executable download and follow the on screen instructions.

Your Galtec engineer will talk you through the process, step by step. Once the technician is connected to your device, they will be able to view any content on your screen and make configuration changes, and we strongly recommend closing any confidential information prior to initiating the remote connection.


Please insert your PIN

(6-digit PIN code)

Galtec Support
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