Customer Satisfaction Surveys
Galtec are committed to continuously improving our services based on valuable Customer feedback. As part of our commitment to excellence, we conduct scheduled customer satisfaction surveys to gauge your level of satisfaction with our services, identify areas for improvement and ensure that we are meeting your expectations.
Key Aspects of our Customer Satisfaction Surveys:
Frequency and Timing: Our surveys are conducted on a regular basis, at a frequency agreed by Customer, to ensure that we capture feedback at different stages of our service engagement. We carefully select the timing to avoid disrupting your operations and to gather feedback on specific service experiences to provide the business with feedback from users about the service.
Survey Methodology: We use a diverse range of survey methodologies to cater to your preferences and convenience. Our surveys may be delivered via email, online forms, or phone interviews, allowing you to choose the method that best suits your convenience.
Thorough and Targeted Questions: Our surveys are thoughtfully designed to cover various aspects of our service delivery. We aim to obtain comprehensive feedback, including your satisfaction with the quality of support, response times, issue resolution, communication, and overall service experience.
Anonymity and Privacy: Your responses are treated with the utmost confidentiality. Surveys can be conducted anonymously, allowing for honest and candid feedback without any concerns about privacy.
Actionable Insights: We analyse the survey data meticulously to derive actionable insights. Your feedback helps us identify strengths to be celebrated and areas for improvement, allowing us to take specific actions to enhance our services and address any concerns promptly.
Service Improvement Initiatives: The feedback received from our surveys is at the core of our continuous improvement initiatives. Your insights enable us to refine our processes, tailor our services to your unique needs, and further align our offerings with your business goals.
Responsive to Feedback: We take your feedback seriously and use it as a driving force to implement positive changes. Your suggestions and comments are acknowledged, and we work collaboratively with you to find solutions to any challenges or issues identified.
Communication of Survey Results: We believe in transparency, and we keep you informed about the results of our customer satisfaction surveys. As part of our commitment to openness, we may share key findings, action plans, and improvements made based on your feedback.