Galtec Off-Site Managed Backup Services
Galtec’s Managed Off-Site backup service provides a reliable and efficient solution for securing your critical data off-site, ensuring business continuity and data protection. Galtec provide expert management and proactive approach to the off site backup management of your systems with daily backup checks which provide reasonable efforts to remediate issues immediately upon detection. The nature of backups means it is inevitable that there may be times when the service or some aspect of it are not available and Galtec engineers will work to keep unavoidable interruptions to a minimum.
Key Service Features:
Automated Off-Site Backup: Your critical data is automatically backed up to our secure off-site cloud infrastructure. Our service schedules regular backups, ensuring that your data is continuously protected, and minimising the risk of data loss.
Secure Data Transmission: We utilise industry-standard encryption and secure data transmission protocols to safeguard your data during transit, providing end-to-end encryption from your on-premises infrastructure to our off-site cloud repository.
Fully Managed Solution: Our team of expert professionals takes care of the entire backup process, from setup and configuration to ongoing monitoring and management. We proactively ensure that backups are successful and address any issues that may arise promptly.
Flexible Retention Policies: Tailor your data retention policies to meet your organisation's unique needs. Our service offers customisable retention settings, allowing you to preserve backup copies for specific durations, complying with data retention requirements and business policies. Specific repository requirements for your service are listed within the Statement of Services Deliverables field.
Efficient Data Recovery: In the event of data loss or disaster, our service provides fast and efficient data recovery options. You can easily restore individual files, folders, applications, or entire virtual machines, ensuring minimal downtime and rapid business continuity.
Regular Backup Monitoring and Reporting: Receive regular reports detailing the status of your backups, backup sises, and data recovery details. Our transparent reporting provides you with insights into the health and performance of your backup environment.
Expert Support and Consultation: Our dedicated support team is available to assist with any backup-related queries or technical issues. Engineers will support Customer with strategic direction for current and future backup requirements.
Restore Testing: Our Service Desk carry out quarterly test restores of your selected data via audited tickets for your ISO27001 compliance policies upon request.
Disaster Recovery
In the event of a site disaster where a full rebuild of Customer site environment is required, the costs listed with the Charge Matrix in Appendix 3 of the Statement of Services will apply.
Where data recovery to the datacentre requires complex retrieval, the costs listed with the Charge Matrix in Appendix 3 of the Statement of Services will apply. An example of this scenario is where a NAS device requires configuration and installation to the datacentre before data egress can commence.
Managed Backup Service for Office 365 Mailboxes, OneDrive, and SharePoint: Service Description
Our Managed Backup Service for Office 365 Mailboxes, OneDrive, and SharePoint offers comprehensive data protection and peace of mind for your organisation's critical data stored in these cloud-based platforms. With our expert management and proactive approach, we ensure that your valuable data is backed up securely and can be quickly restored in the event of data loss or accidental deletions.
Key Service Features:
Automated Data Backup: Our service automatically backs up your Office 365 Mailboxes, OneDrive files, and SharePoint documents 4 times per day, ensuring that your data is protected from potential data loss incidents.
Granular Backup and Recovery: Our backup solution allows for granular backup and recovery, enabling you to restore individual emails, files, or documents as needed, minimising data loss and reducing downtime.
Versioning and Retention Policies: We implement versioning and retention policies to maintain multiple copies of your data for up to 7 years. This ensures that you can restore data from specific points in time, even in cases of long-term data retention requirements or compliance needs.
Secure Offsite Storage: Your backed-up data is securely stored in offsite, encrypted storage, providing an additional layer of protection against data breaches and unauthorised access.
Rapid Data Recovery: In the event of data loss or accidental deletions, our service facilitates swift data recovery, minimising the impact on your business operations and productivity.
Proactive Monitoring and Alerts: Our team continuously monitors the backup process and proactively addresses any issues that may arise. In case of backup failures or errors, we promptly take corrective actions to ensure data integrity.
Scalable and Flexible Solution: Our managed backup service is designed to scale with your organisation's needs. Whether you have a small team or a large enterprise, our flexible solution adapts to your requirements.
Compliance and Data Governance: We ensure that your data backup processes adhere to relevant compliance regulations and data governance standards, protecting your organisation from potential compliance violations.
Expert Support and Consultation: Our dedicated support team is available to assist with any backup-related queries or issues. We also provide expert consultation to help you optimise your data backup strategy and ensure data security.
Transparent Reporting: Receive regular reports detailing the status of your data backups, including successful backups, backup sises, and data recovery details, offering complete transparency into the backup process.
Restore Testing: Our Service Desk carry out quarterly test restores of your selected data via audited tickets for your ISO27001 compliance policies upon request.
Service Considerations:
The Galtec Office 365 backup service will back up all users within the tenant as standard unless otherwise specified within a Statement of Services.
All users who are backed up for mailbox data also have OneDrive data backed up. If a SharePoint or Teams site is targeted for backup, all members of the site / Team are automatically licensed for O365 backup.
When a user leaves the organisation, users will be automatically removed from the O365 backup tooling and all data retentions will be lost unless otherwise specified in a Statement of Service.
O365 Shared Mailbox backups have no cost. If a user is converted to a Shared Mailbox, and the business determines that O365 backups need to continue for this mailbox, backup retentions must first be purged and restarted before charges are removed from the licensed user.
Service Limitations:
The following limitations apply: Microsoft 365 Limitations (n-able.com).