Galtec Windows and 3rd Party Patch Managed Service
The Galtec Windows and 3rd Party Patch Managed Service provides complete assurance that every device in your estate will always have the latest Microsoft and 3rd party patches, keeping your systems up-to-date and secure. The managed patch service is only available for Windows devices. MacOS, iPadOS, iOS and Android devices are not covered by the service.
The applicable Statement of Services will define whether Windows OS only, or Windows and Third Party Patch are inclusive within the Deliverables field.
Our expert Galtec engineers take full responsibility for the seamless download, installation, and rebooting of devices, offering customisable scheduling options based on user group preferences. Any patches which fail to deploy are monitored and resolved by the Galtec Service Desk.
Patches are only considered missing after 14 days of release, in line with Cyber Essentials patch reporting standards.
Galtec provide 2 deployment strategies which can be selected by Customer. Patch schedules will be determined and documented at contract start:
Scheduled: This approach allows for a test set of devices to patch 2 days after patch release. Galtec monitor the patch deployments and in the event no issues are detected the patches are rolled out org wide 4 days later. This allows the organisation to control patch deployments but does have a draw back in that a user who misses their scheduled deployment date will not have their patches deployed until it is next online on the next installation date.
Immediate: The Immediate schedule constantly scans for new patches to become available and as soon as they are detected deploys them to the device. This strategy guarantees that absent staff get the patches installed as quickly as possible but prevents any structured testing before patches are deployed to production.
The following patch categories and deployment methods included within the Service:
Deployed via automation: Security, Critical, Third Party, Updates, Definition
Deployed manually in controlled stages: Service Pack, Rollup, Firmware, Drivers
Important Note: Galtec only provide Service Desk engineers on a retainer basis for the Galtec Managed Patch Services. In the event a customer does not take the patch service, any remediation activities are charged at the rates included within the Charge Matrix of Appendix 3.
Key Service Features:
Comprehensive Patch Deployment: Our service guarantees that all devices across your entire estate will receive the latest Microsoft and 3rd party patches promptly. This ensures that your systems remain fortified against potential vulnerabilities and security risks.
User Group Customisation: We understand that different user groups may have unique preferences and operational requirements. As such, we offer customisable scheduling options for patch deployments, allowing you to choose the most convenient and least disruptive time for your organisation.
Monthly Patch Status Reporting: Transparency is vital in maintaining a secure I.T. environment. To keep you informed, we provide monthly reports detailing the patch status of each device in your estate. This helps you stay updated on the patching process and confirms that your systems are adequately protected.
Unlimited Time for Issue Resolution: In the rare event of a failed patch deployment or any issues arising from the installation process, our service includes unlimited time for our engineers to resolve these matters promptly. Our focus is on minimising downtime and ensuring that your devices are always functioning optimally.
Expert Patch Troubleshooting: Our highly skilled Galtec engineers are well-equipped to handle any challenges that may arise during the patch deployment process. Whether it's identifying and rectifying failed patches or troubleshooting issues related to a patch deployment, our team is committed to resolving these matters efficiently and effectively.
Third Party Patch Coverage: The following Third Party Patch coverage applies to the contract: Third Party Applications (n-able.com). Any third party patches not included within this list are not protected by the managed service and Customer is encouraged to deploy patches manually to these devices.
Customer Responsibilities
1. Device Availability: Customer must ensure that staff are managed to have devices online at the agreed patch schedule times. Galtec cannot be responsible for missing patches for devices which were not available during the patch maintenance schedule.